Frequently Asked Questions

Everything here is made to order in small batches, so stock, pricing and shipping cost genuinely depend on what you want and where it's going. A real conversation on WhatsApp gets you an accurate answer faster than a cart ever could — and means a person checks every order before it's made.

Message us on WhatsApp (or use the form on the Contact page) with the piece, size, scent or colour, and your country. We'll confirm price, making time and shipping cost before anything is made.

Usually, yes. Tell us what you have in mind and we'll let you know what's possible and what it would cost — some requests need a small minimum quantity.

We do. Message us with quantities, a rough date, and what you're after — favours, matching sets, that sort of thing — and we'll work out timing and pricing together.

We'll share payment details on WhatsApp once your order is confirmed. We don't take payment details over any other channel.

100% soy wax with cotton, lead-free wicks. We avoid paraffin and synthetic dyes where we can.

Roughly 35 hours for the small size, longer for medium and large. Burn time varies a little with how long you burn it each time — see the Care & burning notes on each product page.

Almost always the first burn. Let it burn until the melted wax reaches the edge of the vessel the very first time — that sets the "memory" for every burn after.

Yes — once the wax is fully gone, a wash in warm soapy water gets most vessels clean enough to reuse for anything small.

Our resin trays and coasters are sealed and fine for serving food or resting cups on, but we don't recommend cutting directly on resin surfaces.

Every piece is cast by hand, so swirls, colour depth and bubbles vary a little from one to the next — that's part of what makes each one one-of-a-kind, not a flaw.

Wipe with a soft, damp cloth. Avoid soaking, dishwashers, and abrasive scrubbers — they can dull the surface over time.

Direct, constant sunlight can yellow resin over a long period, like most resin products. Keeping a piece out of direct sun keeps it looking new for longer.

Yes — anywhere in the world. Shipping cost and delivery time depend on your country; we'll confirm both before you order. Full details are on the Shipping & Returns page.

Making time is usually 3–7 days, and shipping is on top of that — anywhere from a few days to a few weeks depending on where you are.

Possibly, depending on your country's rules. Any duties or import taxes are set by your local customs authority and are the recipient's responsibility.

Yes — we'll send you a tracking number over WhatsApp as soon as it ships.

Message us within 7 days of delivery with photos of the piece and the packaging. We'll replace it or refund you, including shipping.

Since everything is made to order, we can't accept change-of-mind returns once making has started. Let us know as early as possible and we'll do what we can.

Message us as soon as you can — if making hasn't started yet, we can usually update it. Full policy details are on the Shipping & Returns page.