Everything is made to order and packed by hand, so timings depend a little on what you've asked for. Here's how it works, what it costs, and what happens if something arrives less than perfect.
No checkout, no account — the whole thing happens over one WhatsApp conversation.
Making time comes first — most orders take 3–7 days to pour, cure and finish before they even leave the studio. Shipping time is on top of that, and varies by region.
These are estimates, not guarantees. Customs checks and busy periods can add time, and we'll always tell you if we expect a delay.
Shipping is charged at cost and depends on weight, size and destination — candles and resin are heavy and need proper padding, so we'd rather quote you honestly than bake a guess into the price. We'll confirm the exact figure on WhatsApp before you commit to anything.
For orders outside India, any import duties, taxes or customs charges are set by your own country and are the recipient's responsibility. We can't calculate these in advance, but we always declare parcels accurately and can tell you what's typical for your region.
Every order is wrapped individually, cushioned, and boxed with enough padding to survive a long trip. If something still arrives damaged, that's on us — send us a photo and we'll make it right.
Handmade and made-to-order, so our policy is a little different from a big retailer's.
Message us within 7 days of delivery with photos of the piece and the packaging. We'll replace it or refund you in full, including shipping.
If we've sent the wrong scent, size or piece, that's our mistake — we'll send the right one out and cover the cost of returning the other.
Because pieces are made to order, we can't accept change-of-mind returns once making has started. Tell us early and we'll do what we can.
A note on variation: hand-poured candles and cast resin differ slightly in colour, surface and swirl from piece to piece. Small differences from the photos are part of how these are made, and aren't considered a fault.
Tell us your country and what you're after, and we'll give you a real timeline and shipping cost.
Message us on WhatsApp